Shipping & Delivery
ORDER & SHIPPING CONFIRMATION
Once payment for your order is confirmed, you will receive a confirmation email including a summary of your order. Please ensure that all the details are correct. If there are any discrepancies, please contact us as soon as possible. Processing starts within hours of receiving an order and once the fabric is cut, it may not be possible to make any changes.
Once an order is ready and picked up by DHL/Fedex, we also send a notification of dispatch along with the tracking number so clients can track the progress of their package.
Shipping is free for all our products.
IMPORT DUTY & TAXES
All import duties and taxes are included in our prices for shipments to USA.
For shipments to other countries including Canada, United Kingdom and other European countries, our prices do *not* include import duties and taxes that the individual countries may impose. Buyers are solely responsible for paying any import taxes and duties once the shipment reaches their country.
PROCESSING & DELIVERY TIMELINE
Curtains, Roman Shades, Valances, Dining & Bed Linen: Window treatments and dining/bed linen orders are targeted for dispatch within three weeks, though we are able to ship out many orders ahead of schedule. We use DHL or FedEx with typical transit time of 3-7 days. Majority of our clients receive their packages within three weeks from date of order, but if our pipeline happens to be busy – especially during holiday season – we do ask for your patience and aim for delivery in four weeks.
*Some drapes and roman shades with trims *may* take up to six weeks as our trims are sourced from Turkey & London, thereby adding to our processing timeline in some instances.
Swatches & Fabrics by Yard: Fabric samples and fabric bought by yard are typically delivered within 7 days of order.
Cushion Covers, Tiebacks, Dining Napkins & Placemats: We do NOT sell pillow covers, tie backs, dining napkins or placemats standalone. These accessories are sold and dispatched only as part of window treatment orders. Please see above for applicable timelines accordingly.
If there are any delays due to non-availability of fabric, or holds by customs officials for inspection, we will write to you as soon as possible.
We cannot deliver to PO Box numbers so please provide non-PO delivery address at checkout.
All our products require a signature for proof of delivery. After three delivery attempts, if no one is available to sign for delivery or the package is not collected from the depot, the shipment is returned to sender. We do NOT bear cost of return/refund in this scenario, and therefore request our clients to accept within the carrier’s timeframe.